Customer Support
Explore frequently asked questions or submit a request to the customer support ninjas.
Are you a member of To-Shin Do Online? We have a separate customer support page for members >> MEMBER SUPPORT
Tech Support
Sorry you got bugged! Please submit a bug report using the Tech Support Request form below.
The more information you can provide as far as your device, browser, and screencaps or videos of the error the faster we’ll be able to make it right.
This website is still in beta, which means we’re still fixing bugs and optimizing. If the site is loading slowly temporarily or is down we may be running updates or fixing something. Apologies for the inconvenience!
If you check back later and the site is still down or loading slowly or without styling or something else strange, please submit a tech support request and tell us about it.
When reporting a slow load, please confirm your internet speed by googling “speed test” and letting us know the results of your test when you submit your ticket. Also, please let us know where in the world you are located.
We do our best to reply within 48 hours Monday-Friday.
Account Support
You can update the email address that you use to login or your password site at:
Orders & Payments >> Account Details
Be sure to hit the SAVE CHANGES button when you’re done.
To update your credit card information please go to:
Orders & Payments >> Payment Method.
The answer to this question and other questions related to online training and subscription accounts are covered at our Member’s Support page inside your Member Dashboard on the bottom of the sidebar where it says: Help, please!
But, in short, you’ll find your subscription settings at Orders & Payments >> Subscriptions
We do our best to reply within 48 hours Monday-Friday.
Shop Support
Please use the Shop or Order Support button below to send a message to our support ninjas or you can email [email protected] directly.
Please use the Shop or Order Support button below to send your question to our support ninjas or you can email [email protected] directly.
We’re sorry that you aren’t able to purchase from To-Shin Do Online at this time. Please feel free to fill out a Shop or Order Support ticket below letting us know your country and region as well as an email address where we can contact you in the future if we are able to offer our products and services in your area in the future.
The landscape of laws governing international digital and physical product sales is complex and changes rapidly. It is our intent to be able to serve as many locations as possible.
Please visit our Shop Policies page for details on refunds and exchanges.
Most of our physical products are “print on demand” meaning they are produced to order, so exchanges due to ordering the incorrect size or style are not feasible.
If you receive a defective or erroneous product, please submit a Shop or Order Support request form using the button below and include photos of the item in question. Do not attempt to contact our printer directly—requests for re-prints of defective products must go through us.
Digital downloads are non-refundable.
Online membership subscriptions are non-refundable, but can be cancelled at anytime from your member dashboard.
